Q1: How should I start an order?
A1: Simple to order with 3 Steps:
Step 1 – Send your artwork
Step 2 – Provide your organizational details and special instructions (e.g. quantity, item type)
Step 3 – Your written quotation within 24 hours along with a proof for your approval
Q2: What is the MOQ?
A2: The MOQ is 100pcs. We do accept lower quantities but the unit price will be much higher, considering the original cost in production.
Q3: What file formats are available for artworks?
A3: We prefer outlined artwork in Ai/ CDR/ PDF / Stl; JPG / EPS/ PNG/ PSD GIF/ PPT/ DOC are also acceptable.
Q4: Do you offer free artwork service?
A4: Yes, we offer FREE artwork service. However we will charge some revision fee when artwork revised over 3 times required by your side, please kindly understand.
Q5: How long does it take to receive my custom artwork?
A5: It usually takes 3 days, but finally depending on the artwork complexity and the workload of the design team. No more than 5 days normally.
Q6: What about the lead time?
A6: Sample: 7-10 days
Production: 20 days (big order need more days accordingly)
Q7: Can I get a sample for review?
A7: Yes, FREE sample can be sent to you (our stock samples), kindly note freight collect at your side.
Q8: Do you accept rush orders?
A8: Usually, the time of each process is almost changeless. Please allow up 10-15 days before delivery for your rush orders.
Q9: You are factory or trade company?
A9: We are factory, with in-house design team.
Q10: What kind of payment method you can accept?
A10: TT, PayPal, Western Union
Q11: What is the payment terms?
A11: Normally 100% in advance. For good old customer, we accept 50% deposit, 50% balance before shipment.
Q12: Do you offer a quality guarantee?
A11: Yes, we do inspection before shipping. If defective products found after delivered, either refund you the money, or rapidly remake the products for you.
Q12: If I re-order my products, should I pay the mold fee again?
A12: No worries, we will help you keep the mold for 3 years, during this time, you don’t need to pay any mold fee for the same design.
Q13: Can I get the mold fee refunded when order placed?
A13: The mold fee will be refunded when order quantity reach up to 10K.
Q14: How fast can we get a price for custom item?
A14: If we get all clear request of the products from your side then It takes 30 mins to 1 hour to make a quotation sheet for you.
Q15: What guarantee do I have that assures me I will get my order from you since I have to pay in advance? What happens if the products you shipped are wrong or poorly made?
A15: We Badge Artisans Co., Ltd has been in business since 2007. We are not only a factory with strong production team to make sure quality, but also a audited supplier by Disney and BSCI. We expect the long term business relationship and to be leader in this industry. We take part in many trade shows in worldwide in USA, GERMANY, MALASIAY…. You could trust us well.
Q16: How can I get a tracking number of my order that has been shipped?
A16: Tracking number will be provided when order shipped.
Q17.Can I have my own logo?
A17: Yes, we warmly welcome customer provide their own logo.
Q18: How many plating colors are available?
Q18: We can make different color plating, such as gold, silver, nickel, black nickel, antique gold, satin silver, 2-tone plating, etc. We are going to send the plating color swatch for your review.
Q19: Express shipping is too high, any other options?
A19: Yes, of course, the shipping cost is not charged by us, but we could choose the most economic plan for you.
